FAQ´s

1. Who is The Travel Club Network®?

The Travel Club Network® is one of the leading Travel consolidators in the U.S. offering low fares on international and domestic travel. Our state-of- the-art, yet simple to use, booking engine allows you access to over 15 million fares anytime. We specialize in filling vacancies for partner airlines, hotels, rental car agencies and cruise lines. We strive to connect customers with service providers, activities, and accommodations that fit the client’s dreams.

With the launch of our state-of-the-art fully-interactive website, we began to provide hundreds of professional agents who work around the clock providing a “high touch” relationship with our clients. This allows us to offer what the online travel industry has long forgotten, which is the personal “high touch” experience you received when you walked into a traditional travel agency excited to plan a great vacation. Sitting down with a friendly travel agent, looking at travel books, pictures and videos of beautiful and exotic destinations you’ve always wanted to visit. Utilizing state-of-the-art internet technology, we have brought the traditional travel agency to the 21st century. Our “Virtual Vacations” provide clients with an on-line experience not available on any other travel website world-wide!

Our prices are highly competitive in the travel market because of our ability to fill vacancies left by traditional marketing. The world’s largest and most respected hotels and cruise lines strive diligently to maintain a 75% yearly occupancy rate. Outside of special events such as conventions, festivals and major holidays, much of the travel industry’s inventory goes unused, while their expenses remain relatively the same. For this reason, hotels and cruise lines are willing to sell their un-used inventory in bulk to us. This allows us to provide our Members with vacations that are 80-90% below retail value.

2. How are you able to offer these amazing specials?

Hotels, airlines, cruise lines, travel companies, and other establishments contract with The Travel Club Network® in order to provide these amazing specials. They offer these specials to get people to use their services and see what they have to offer. This builds brand loyalty.

For example: Hotels rarely experience full occupancy except during conventions, major holidays and weekends, so they contract with certain travel promotion companies, like us, to fill those vacancies. When hotels have empty rooms, they do not make any money, and it’s a waste of a good room. The hotel hopes that you’ll eat in their restaurants, spend money at their in-house shops and casinos, and take advantage of their amenities (spa, room service, etc.). And when you leave, after having had a great time, they hope that you’ll come back to stay with them in the future and maybe even tell a few friends. This builds brand loyalty.

3. What types of hotels are offered?

The Travel Club Network® offers accommodations with quality hotels that range from 3-5 stars such as Hyatt, Westin, Radisson, Holiday Inn, Best Western, Quality Inn, Marriott, Wyndham and Sheraton. The hotels are booked in and around the main tourist areas of the destination. The offer is based on availability, so the hotel the person receives depends upon which hotel is available for the travel dates chosen.

4. How do I become a member?

You can become a member by calling (888) 508-5575 to speak with one of our Travel Consultants or you can fill out a membership information request form. Membership Details.

5. How do I check prices and make reservations?

You may check prices and make reservations on The Travel Club Network® website or by calling our toll free number (888) 508-5575 and speak to a qualified Travel Consultant or by email to: customer_service@thetravelclubnetwork.com

6. What forms of payment to do you accept?

Payment can be made by a major credit card or check. We accept American Express, Visa, MasterCard and Discover. The credit card should belong to the client. For Credit Card payments an authorization form needs to be completed. We also accept Checks via “E-Checks”. If paying by Check a 10 business day hold is required before the ticket is issued, for passengers traveling within 2 weeks credit card payment is recommended.
Note: Fares are not guaranteed until checks clear.

7. What fare will appear on the ticket?

Generally there is no fare on the ticket; it is a Bulk Fare Ticket. However at times there may be a higher or a lower fare printed on the ticket; but you get charged the fare quoted to you.

8. What are the rules and restrictions of the ticket?

Most tickets are refundable and changeable; however your consultant will provide you with a set of rules with each quote as each ticket may have a different rules. Please advise your consultant if you are requesting an un-restricted ticket as we also have fares without any restrictions.

9. Will I receive a booking confirmation?

Upon completion of your booking you will receive an email confirming the flights and/or hotel accommodations and the price of your booking.

10. How soon after booking are airline tickets issued?

Ticketing can take a few hours. Once the ticket is issued and it is an E-ticket you will receive and email with the E-ticket number and the airline record locator. Paper tickets will be shipped FedEx or similar service.

11. Can a Traveler accrue miles and qualify for Airline upgrade programs?

Travelers accrue miles and qualify for upgrade programs on most tickets; however, it is prudent to verify the rules of each ticket at the time of booking. Please be sure to give us the Frequent Flyer Mileage Number at the time of making the reservation. You may ask The Travel Club Network® agent to reserve pre-assigned seats and request special meals.

12. Can I make changes to a reservation before departure without penalties?

No every airline has implemented their own regulations under which you can cancel or make changes to reservations. Penalties always apply.

13. How can I make changes once the ticket is issued?

Before departure all changes have to go thru us; after departure changes can be done directly with the respective airline.

14. What should I do if I decide to cancel the ticket? What is your refund policy?

Most Airline Tickets carry certain fees/penalties for any changes/refunds which can vary per the Airline and the type of fare purchased. All such fees/penalties and other applicable rules on the tickets are advised to all clients at the time of booking prior to ticket purchase.

15. Do you book Groups?

Yes, we will quote an individual fare or request a group fare from the airline which is usually higher and has deposit and time limit restrictions.

16. Are Hotels and Car rental Bookings prepaid?

No, Credit Cards are used to secure the reservation only.

17. Do I have to purchase insurance on the initial booking or can I add Insurance at a later date?

You can purchase insurance anytime before departure.

18. How can I address Customer Service issues?

You may send your questions to: customer_service@thetravelclubnetwork.com or call (888) 508-5575